See reviews below to learn more or submit your own review. Unsubscribe easily. We would like to help. Unsubscribe easily. No cabinet, top, hardware. Read on to see how well I slept. At West Elm, we take great pride in the quality of our merchandise. Find home accessories along side home solutions for hands on living featuring locally sourced products at your west elm store in Los Angeles, CA. The blog also contains links to guest features from publications like Architectural Digest and The Atlantic. Furniture shopping can be frustrating; there are so many options to see online (many that look like serious contenders), but you can’t always get to a brick-and-mortar store to test them out yourself so you’re forced to enter that scary, unknown territory of “blindly” making a serious purchase. Therefore, because West Elm withheld the shipping charges from my refund...I am responsible for that charge, to Affirm. Original review: Feb. 16, 2021. Its location on this page may change next time you visit. A Honest West Elm Harmony Sofa Review It has been one year with our West Elm's Harmony Sofa so I wanted to give an honest, not sponsored review. Chinese Elm Wood Horseshoes Curved Back Folding Armchair cs5369. West Elm’s various branches include West Elm Workspace, West Elm Hotels and West Elm To the Trade. Customer service said they'd send me a fabric shaver bc if they sent another cushion, it would do it again. Performance Velvet - Moss. I asked a question in the "chat" about the product. Yes, there was a pandemic, but the couch I ordered was in stock. West Elm was not interested in fixing it, replacing it with a different table, or even seeing a picture. The Buchanan Slipcovered Sofa has a classic roll-arm design that will match any decor style, and it comes in a wide range of fabrics, allowing you to choose the perfect upholstery to suit your space.The sofa is available in three lengths—79, 87, or 93-½ inches—and its form-fitting slipcover gives it a casual, welcoming appearance. I kept getting email delays and customer service didn't know where my couch was. I’d buy it!” – Brittney Morgan, → “It’s a small complaint, but the arms were kind of pointy on this.” – Tara Bellucci, → “This was perfect for me—a great sofa for a tall person like myself. Online/catalog only. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I ordered three pieces of furniture in October, fully knowing one of the items would take extra time due to it not being in stock. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. For more information about reviews on ConsumerAffairs.com please visit our “Perhaps still in a truck somewhere.” Each of the sectional pieces are over 150lbs and have tracking numbers— yet they are somehow lost. I gave one star because there is no option for zero. Before I jump into the reviews, though, let me lay out what is important to me when choosing a sofa for my home. This company is not yet accredited. I also love the inside-facing arms; their like an additional pillow for naps.” – Tara Bellucci, → “The leather is beautiful! The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I measured out everything beforehand as they suggested to make sure the sofa would fit. Clueless consultants and obviously very unprofessional. We ordered the Harmony Sectional in a size and color that was (and STILL is) in stock and ready to ship. Would you please send us an email with your order number and details to support@westelm.com? Its durable frame is Contract Grade and comes in your choice of leg finish and overall depth: standard or extra-deep. Instead, aim for thick or tightly–woven fabrics like canvas, twill, microfibers and performance velvet, and consider slipcovers. Stone White Performance Coastal Linen is a great neutral in a water-repellant fabric that can stand up to kids and pets. Arlyn is a rarified born-and-bred Florida girl who can never turn her back on a sad chair in need of rehab or a jewel-tone velvet sofa. Q: We need a big, comfy sectional that can stand up to our teenage kids + their friends on movie nights. And on top of everything else West Elm is charging twice the amount for the exact same chair as other vendors. That's a … All Rights Reserved. Go to Crate & Barrel. It’s buttery.” – Katie Holdefehr, → “The back is pretty upright, but it was just deep enough and firm enough to be comfortable to me.” – Brittney Morgan, → “Sleek, modern and pretty deep for my 5’3″ frame.” – Arlyn Hernandez, → “The stock fabric is super soft.” – Brittney Morgan, → “A friend of mine has this sofa, so I’ve road tested it a bunch; it’s comfortable and keeps its shape. WEST ELM Jonah Chair Pebble Stone, Performance Coastal Linen ... West Elm DRAKE Model Twill 1x SOFA Seat Cover - Grey Gray - Open Box - Free Ship. Got a tip, kitchen tour, or other story our readers should see? Delivery folks arrived and they couldn't get it up my stairs. When you spend multiple thousands of dollars at a retailer, you expect a little service in the event of a problem. 2.4m Followers, 498 Following, 5,436 Posts - See Instagram photos and videos from West Elm | Furniture + Decor (@westelm) A link has directed you to this review. Sign up to receive our free weekly newsletter. The information we receive is helpful in identifying those areas where further training may be needed. Specifically, I was guaranteed a follow up call from a supervisor, which I did not receive, nor has there been any progress in locating the items reflected on my account. Our casually cool, family-friendly A chair I’ve wanted for some time. The West Elm LOCAL program finds local workers and features their products in West Elm stores. Five editors tested 15 West Elm sofas, ticking away at criteria that rated sit, depth, softness, height, napability (a word we created for our tests) and overall comfort, all of which were tallied and averaged across the board. This is my 1st purchase and it will def be my last one. With several options, you are sure to find the savings you are looking for. Your all customer service awful, awful, no help. So, I basically spend $1300 on a couch I will have to replace soon. Mind you we ordered this 5 months ago....Where is this ottoman we ordered? I wish I had read the reviews of this company before I placed my order. I can’t even tell you how much time we have wasted on this company. See more ideas about Bedroom design, Bedroom inspirations, Bedroom decor. Each is assembled in the USA with hand-built frames and hand-finished upholstery. Fair Trade Certified™: Good job West Elm. $124.99 previous price $124.99 + shipping. I love this sofa. Now every time we call they say they will call us back or email us with info and they have yet to contact us, so we spend hours trying to find where the ottoman is even located. Seller 100% positive. They have great customer service. How does so-and-so sofa sit? → “This was way firmer than I thought at first glance and has a very narrow seat.” – Arlyn Hernandez, → “Firm, but I felt supported so I didn’t mind it. The result: a deep-seated sectional that feels like a cozy cocoon. Fast forward 5 months, I finally get the couch and after 2 weeks (one of those weeks, I was away and I don't have any animals), the couch began to pill and the fabric began to pull. We called numerous times wasting time up to almost a hr each time. We value your privacy. They just "hung up" on me if this is the appropriate term for finishing the chat session abruptly, without any talking. We independently select these products—if you buy from one of our links, we may earn a commission. Ordered a Midcentury bathroom cabinet with marble top order number **. DO NOT BUY FROM WEST ELM. Sit back and stay awhile. Hello Heath, thank you for your feedback. Ninety percent of their products are designed in-house from organic and sustainably sourced materials. Jul 14, 2018 - Explore Allison Renna's board "Guest AMI Embellish" on Pinterest. West Elm offers modern furniture and home decor featuring inspiring designs and colors. We are here to help. Order was placed on October 28, 2020 for a remodel job. Find chic bedding and bedding sets in a range of styles & colours. You’ll also find initial thoughts and reactions from the testers to give you even more insight into each seat. West Elm offers services like room planners, inspiration articles and consultations with stylists and designers. Please send your order information to support@westelm.com. I should have listened. Only after the fact do I find out that I will NOT be refunded that $250 delivery fee... And if I want to buy the smaller 82" version of the couch I have to pay ANOTHER $250 for delivery. KEY DETAILS 281 cm w x … It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 439 reviews of west elm "I've been patiently waiting for months for them to finish building this store so I wouldn't have to mentally design my home from a catalog. Finally received the cabinet on Feb. 10th. Absolutely absurd. THIS IS UNACCEPTABLE!!!! Costs for consultations can vary. Hello Allison, please accept our sincerest apologies for the frustrations this has caused. I normally do not share negative reviews, but I have now given West Elm and specific supervisors at the company repeated chances to remedy our situation and zero progress has been made. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I purchased a duvet, matching shams for the duvet and sheet set. Performance Velvet - Dove Gray. West Elm is known for their wide range of upholstery choices, including their performance fabrics that are made to withstand plenty of traffic. Would you please email us your order number and details to support@westelm.com? I financed the purchase through Affirm (an option on the West Elm site, and payment for the entire amount was sent on January 31, 2021. This program builds local economies and grows small businesses. NEVER AGAIN will I buy a thing from West Elm. We would be happy to look into this for you. Hidden steel push-back mechanism. At this point, I asked to speak with a furniture supervisor and she “did not want to take my call” and passed along a message through the service representative stating there was nothing that could be done. Our Greer Dining Chair has a modern, curved silhouette with a wraparound seat back for added comfort. I figured fine - any honorable company would honor my delivery fee if I purchased the smaller version of the same couch, and so it got sent back to the warehouse. NEW Our Parker Collection is all about understated elegance. Assembled in the USA of imported materials. KEY DETAILS 281 cm w x … Shady company with horrible customer service. Guess what they the order was never put in. There's a reason West Elm doesn't publish reviews on their website - they don't want you to know the REAL experiences their customers go through. Built on a solid ash base in a mid-century silhouette, the Spencer Wood-Framed Recliner comes in a range of fabrics to best suit your style. Hi Irina, thank you for your feedback. I completely understand shipping delays in this crazy time, but what I don’t understand is the lack of human decency and lack of consistent training for these service reps. This insane. West Elm makes beautiful things. Consider this a warning: DON'T EVER EVER BUY AN OFFICE CHAIR FROM WEST ELM. West Elm’s blog contains posts about company news, design trends, lifestyles and consumer profiles. I wrote to their customer service. We piled all three sides of this sleek upholstered shelter frame with loose, reversible cushions that are the same height as the back.