I am happy with my purchase. Working from home has been painful until I received this chair as a gift. Ordered a Leap v2 with stool kit. I picked a chair, and ordered it. I ordered a Leap V2 and am impressed by the chair and the complete experience from order to delivery. It arrived two weeks (to the day) after I ordered it. 1.800.516.3454. customercare@steelcase.com I contacted the company via email and very quickly received a response with instructions and a video explaining how to remove the seat and adjust the set screw. Initially I wanted the roller blade casters and they weren't showing up on the page as "in stock" and while chatting with the rep I mentioned that and he actually has just gotten a new order and re-freshed the page so I was able to get what I wanted just like that. Very satisfied with the purchase!! I actually was talking to David, the owner and he entertained my countless questions to the point where I knew exactly what chair I wanted and why. Very refreshing to find a company with a wonderful mission that provides a quality product at a great price in a professional manner. The quote I got from the original manufacturer was over $100 not including shipping. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. I received in 2 DAYS! They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. I highly recommend them! Customer service was prompt and helpful. When I had a question, they got back to me within the same day. A couple scuffs in non obvious places on the plastic, all of which show evidence that they were smoothed over and made to be as non-obvious as possible, which I appreciate.I opted for the "heavy duty" cylinder, black frame, and black fabric, and honestly love everything about my new chair.I learned about Crandall from reddit and alot of your guy's posts, as well as your website, were really helpful in selecting my chair, so seriously, thanks for everything my back couldn't be happier! I had an issue with assembly but I contacted the office by phone and had the issue resolved that same day. The ordering process was really pleasant and it took 1 week to receive my chair. The design is futuristic and creates vibe in your workstation. Its back changes shape to support the entire spine, its Natural Glide System allows you to recline and yet maintain your … The chair arrived within a week or so. Save my name, email, and website in this browser for the next time I comment. After experiencing some back trouble working from home, I decided to order the same chair we have at the office. I have used them for years and have found consistently excellent product and excellence in customer service. I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. I ordered a remanufactured office chair. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. They contacted me the next day to say they were shipping a replacement chair and a return address label. Order with confidence! I came across Crandall and saw the Gesture for a reasonable price (and free shipping) and more importantly a 12 year warranty. Even with COVID they had the chair shipped in roughly 1 week and the chair arrived a few days after.Chair quality is great as far as I can tell. There were some minor marks, scuffs, etc. Corporate Information COVID-19 Update There no nebulous "open box" designation. Again - patient and helpful. I had an awesome experience ordering a Steelcase Criterion chair from this company. If the piston on your V2 Leap office chair no longer works, you can repair it with our side-activated V2 Leap pneumatic. The new foam is very comfortable and the new fabric looks fantastic. I will buy from Crandall again! Easy enough to put together, no tools required. It is still too early to determine durability. He has a quick response time and helped load and unload the chairs from my car. Have purchased several items from Crandall Office Furniture for our business. They are silent on my tile floor. I had previously used an Ikea Marcus, but because adjustability was limited, I found myself having to maintain my own posture while working. After quite a bit of research it came down to the Steelchase Gesture and the Herman Miller Aeron. Enter Crandall. It arrived on time, as agreed. Bought a reman Leap 2 and it was pretty perfect. Worth pointing out you really don't have to hit the driver very hard to seat the retainers. Steelcase 453 Criterion Gas Cylinder Installation. I had a small issue with my order and they fixed it with no questions asked. Would buy another. this is for collection only from rayleigh in essex as it is too bulky to post. Would do business with again. Highly recommend. I saved about a third off of new retail value of a Steelcase chair by buying a remanufactured chair from Crandall. I took the chance to cut down the white plastic nub, as I could not find a cylinder anywhere that looked like the original Steelcase Leap V1 chair cylinder. It makes a difference. I purchased a replacement from Crandall. It literally feels and looks brand new, even though it's refurbished. It's all good.I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! Definitely a 5 outta 5 stars. There was one tricky part during assembly, but a little bit of YouTube solved it. Our main focus has always been quality and affordability. Ordered a Steelcase Leap V2 from Crandall and it was shipped out the next day during the holidays. So I'm glad about that. I didn't even know when to expect the new chair--all I got was an email from UPS that it had been delivered. Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. Unfortunately I could never quite get comfortable in it (downside of needing to purchase without visiting a showroom due to COVID) but the return process was easy and free. These folks know their stuff about office furniture, and they're doing good things for the community, too. Highly recommended! They were quick to resolve my problem. The Leap went together easily and offered a huge and immediate improvement in comfort over my old chair. After I had enough of the pain I realized it was time to make an investment on a nice chair, that is when I discovered Crandall Office. High quality parts, great customer service and helpful training videos! Wow. I didn’t want to spend $1,000 for a chair and saw Crandall. I'm glad they are in a business. There's no mystery about where your chair is coming from. The unit was in great condition. Great chair! All assembly instructions and videos are very helpful.Chair condition is great for a “refurbished” product. I got my chair about a week ago. (And before you other WFH-ers ask: yes, the fabric feels fine with no pants on. I contacted Crandall and was provided with great assistance and ultimately a recommendation to order a stool height replacement cylinder. So my chair when received admittedly didn't work correctly - it wouldn't go up and down. They delivered ahead of their promised date- pretty impressive considering they were diverting company resources to make masks for the Covid-19 crisis. All product names, brand names, and marks on this site, whether Trademarks, Service Marks, or other type, and whether registered or unregistered, are the property of their respective owners. Most excellent customer service !! Much quieter on a hard surface. The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. Not to mention the whole saving the environment thing by recycling old chairs. I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience :), I started looking for a new chair. Purchased a replacement cylinder for an office chair. Great service and great prices! Their support is great, too. I use it all the time. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose!My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. Highly recommend! Great shopping experience! Great customer service, even in the face of WFH2020! There is a longer than normal turn around because of COVID, but that’s as expected.Y’all...I graduated from a dilapidated Office Max chair to this magical butt-cradle, and it’s like sitting on a GD cloud.It was an investment piece and we’re only on week 2, so I can’t speak to longevity or warranty, but if you need a new chair because you’re “old” and sore like me, this is a great option.Everything is adjustable on this puppy. Well packed and no damage. (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) $19.95 $18.99. Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. + Remanufactured Steelcase 453 Criterion Office Chair. All I can say is WOW Crandall is an amazing company. Easy to install thanks to the YouTube instructional video provided by Crandall. After some time, working with it, it finally came loose and could move up and down. And, even though I know it's a refurbished product, it honestly looks brand new. Thanks!! I was willing to upgrade as I got a great price (open box item) on the chair anyway. Really love the idea of getting refurbished furniture instead of contributing to new waste. I was not sure about the extra padding but I am fine with it. The one negative I have is that the metal base of the seat was extremely dusty. I was sure the Herman Miller Embody was for me. The desk was self-assembly. I found the chair I wanted, and I got a great price. The chair arrived and it looks like new! Highly recommend it for the quality, price, and service. This is by far the lowest cost option if you already have a good chair and just need it to be taller. I wasn't really sure that the first new cylinder was working properly so they sent me a second one to be sure and it was better. Just a quick note regarding my order. I strongly recommend the additional 1/2" padding! I was skeptical but only read great reviews, I went ahead with my purchase. My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The staff were very helpful in answering my questions. I found 3 that looked good, until I checked them out. When you are purchasing a refurbished product you want to see this kind of information.They shipped out the chair fast and came packaged extremely well.They also include detailed instructions for putting together AND a QR code that you can scan to pull up a video. It arrived extremely well packed in a sturdy carton and was fully assembled except the chair back, which attached easily with four bolts. :). My Aeron chair arrived earlier than promised and looks brand new. Thanks Crandall! This is by far the most comfortable I've ever been in a chair. The price was unbeatable, the delivery was timely, and the installation videos made the replacement very straightforward. Would not hesitate to order from them again if I needed more furniture! I'd highly recommend buying your next chair from Crandall. My family was in the furniture business, so I am picky about whom I buy from and the service. The whole experience was very positive. Arrived early. Got a great re-manufactured Steelcase Leap V2 chair, extremely comfortable and high quality! Great service and great product. Have purchased both a chair and desk from Crandall's. Absolutely the best service and Customer Care! I chose the Leap V2 because we have these at our office. Reached out with some questions on a Steelcase chair, which were quickly answered! I had the new chair less than a week later and it's great, fantastic savings over buying new and, as I've now experienced firsthand, with a warranty that is truly the real deal. Height adjustment on your chair not working? } Special thanks to Kim and to Crandall Office Furniture on a job well done! What a painless experience! I did some research and I found that are-manufactured chair was an option. Spend the few dollars extra for the rollerblade casters - awesome. I love the option colors and the build quality of this chair. forms: { A touch of old school customer service with new school efficiency - perfect transaction! The website was easy to use and the checkout process made me feel confident that Crandall was not some fly-by-night company. did some research and was wary about buying a chair from anyone other than original manufacturer, but the return policy with Crandall gave me assurance. $50.00 $39.99. The refurbished covers and components were top notch. The lead time given was 5 to 10 business days. Very happy with my purchase so far! Wonderful customer service and wonderful product. The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. I would sit anywhere from 8 to 14 hours a day. I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. The perfect amount of cushion. I went with the rollerblade wheels which work so much nicer on my hard flooring than my last chair. She absolutely loves this chair!!! Recently they were my answer to converting a standard Aeron B to a drafting/stool task chair. Thanks! The chair I purchased is amazingly comfortable. Chair was packed extremely carefully, and came with clear and simple instructions for assembly. Chair arrived in 3 days. Steelcase 462 Leap Chair V2 Cylinder Manufactured after 1/9/09. I got the link from the forum where they talked about chairs. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. Excellent prices, top quality product and parts, wonderful warranty, easy setup! It was here quicker than I expected. Great service! She was very helpful, and I'm sure is an invaluable asset to the company. Ordered my chair online and it shipped pretty quickly. [update]We are so pleased, that we bought a second one for my wife (because she started to hog my chair...)[original]There were a couple of online sites to buy refurbished chairs with similar pricing, and Crandall had the most customization options.Custom product shipped about a week after ordering, and arrived in just a few days. It was shipped quickly and looks brand new. Everything works well. From placing the order to it being shipped was less than 10 business days and once shipped it took 2 days to arrive in VA Beach. We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. Thanks! The Steelcase Leap chair has been excellent. Turn around time was short, and packaged with care. I'm very impressed with the quality of the fabric and the OEM parts they use in their remanufacturing process.